Returns Policy

1. Our return policy lasts seven days from the date of delivery.
2. If seven days have passed since your order delivery, we cannot offer a refund or exchange for such scenarios.
3. A handling charge of Rs. 100/- will be applicable for all return orders. Please place an exchange order to avoid the same.
4. To be eligible for a return, your products must be unused and in the same condition you received them. It must also be in the original packaging condition.
5. Wrong product handover in return: Action will be taken based on package opening footage & will be returning the same product we have received. In such cases, the seller will not be liable for any loss & no action will be made if the customer fails to raise the query within seven days of pickup; in such cases, no refund will be offered. Several types of goods are exempt from being returned. Perishable goods such as boxers, shorts, sunglasses, leather jackets, innerwear, and socks cannot be returned.
6. If a product is self-returned, then the product has to reach us in 15 days.
7. Products that are listed as non-returnable items cannot be returned.
8. To complete your return, we require a receipt or proof of purchase, Please do not send your purchase back to the manufacturer,There are certain situations where only partial refunds are granted (if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than ten days after delivery Refunds (if applicable)
9. To complete your return, we require a receipt or proof of purchase, Please do not send your purchase back to the manufacturer,There are certain situations where only partial refunds are granted (if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than ten days after delivery Refunds (if applicable)
10. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
11. If approved, your refund will be processed and credited to your THE EKHI FASHIONS Wallet / Original Source of payment/bank account (for COD only) within 7-10 working days.

Non-Returnable Items

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Innerwear
• Used products
• For additional products that are not returnable, it is mentioned in the product description.

Late or missing refunds (if applicable)

If you haven't received a refund, log in and check your account again, If you've done all this and still have not received your refund, please get in touch with us at support@ekhifashions.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, on few items on a conveyed sale day cannot be refunded or returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged or if the size doesn't fit well. If you need to exchange it for the same item, please login into your account and request an exchange directly. There is no additional charge for any exchange orders. The balance amount will be refunded as a gift voucher for new orders of a lower price. The exchange of products is subject to the availability of size.

Shipping

To return your product, you can do it directly through our return centre. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Self-Ship

If your Pincode is not in the serviceable area, i.e. if our delivery agents cannot come for pickup, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip, It is mandatory to retain the receipt of return & produce it where necessary, maximum shipping refund amount cannot be more than Rs. 150.

Fair-Use Policy

Fair use is copying copyrighted material for comment, criticism, or parody. Unauthorised usage of photos, images, cartoons, digital art, theme, paintings, banners, articles, typography, content, writing, reviews, and software code, anything that involves somebody’s ideas, creativity, or hard work comes under fair use legislation.

Shipping, Order Tracking & Delivery

1. What is Ekhi Fashion's Convenience Fee?

We charge no additional convenience fee on our orders, All orders above Rs. 1000 are delivered for free, else Rs. 50 will be charged as delivery charge per order

2. What is Ekhi Fashion’s Fair Usage Policy?

In a nutshell, fair use constitutes copying of material for a “transformative” reason. In layperson’s terms, it determines whether the material you’re borrowing from someone else has been used for a fair purpose & not to cause harm by any means to the original developer, It is mandatory to have a written approval for such usage

3. How do I check the status of my order?

You will receive an email from us once the product is dispatched. You will find the tracking number and delivery partner; you can visit the delivery website to get live delivery status; if you have a problem tracking delivery, you can contact our customer care.

4. How can I check if Ekhi Fashion delivers to my PIN Code?

In each & every product package, we have provided a delivery estimation mechanism based on the pin code. Also, you will receive a tentative timeline for delivery once an order is placed.

5. How are orders placed on Ekhi Fashion delivered to me?

They are delivered using third-party logistic partners; we work with leading delivery partners in INDIA to enable maximum coverage of pin codes.

6. Does Ekhi Fashion deliver products outside India?

Currently, we deliver products across India. However, we have the logistic capability to deliver worldwide; please contact customer care for out-of-India addresses so that we can provide a detailed estimate of the delivery charge along with the timeline.

7. How can I get my order delivered faster?

We currently don't have the express delivery option, but we have an exhaustive logistic mechanism to ensure the product is dispatched as soon as we get the order.

8. I have received a partial item/partial order or an Untenanted/Void packet?

Depending on the location of stock in our various warehouses, a single order will be split into multiple orders for ease of transaction; we would recommend you check your orders section; if you still find something is missing, please get in touch with customer care.

Cancellations and Modifications

1. What is Ekhi Fashion's Cancellation Policy?

You cannot cancel an order after dispatching the product; cancellation can be done again after the successful delivery of the product; any amount paid will be credited into the same payment mode using which the payment was made

2. Can I modify the shipping address of my order after it has been placed?

Yes, You cannot modify the shipping address of your order once the order is placed; please cancel the order before dispatch & place a new order with the right shipping address.

3. How do I cancel my Order?

Tap on the “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.

4. I just cancelled my order. When will I receive my refund?

If you selected Cash on Delivery, there is no refundable amount because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive a refund into the source account within 7-10 days from order cancellation.

Returns and Exchange

1. What is Ekhi Fashions's Return and Exchange Policy? How does it work?

Ekhi Fashion's returns and exchange policy allows you to return or exchange items purchased on Ekhi Fashions for any reason within the specified return/exchange period (check the product details page). Feel free to try on a product, but all we ask is that it remains unused and is preserved in its original condition along with the tags and packaging. If a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:

1. Pickup: We offer free pickup service in most locations. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pickup at your location. In such cases, we will credit the shipping costs as Ekhi Fashions credits, provided the product meets the return policy and you have shared a scanned copy of the courier receipt.

Once the product is returned successfully, our warehouse agent may check the return product quality; a refund will be initiated after receiving the product at our warehouse and passing a quality check. If the picked-up product does not pass the quality check, we will return it to you for a handling charge of Rs. 100. If you choose to exchange the item for a mismatch of size or receipt of a defective item, you will be provided a replacement free of cost. However, all exchanges are subject to stock availability and your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Ekhi Fashions for the same or different sizes of the same style or any other item of the same or different value from Ekhi Fashions within the specified exchange period, subject to your address being serviceable for an exchange. The following EXCEPTIONS and RULES apply to this Policy:

1. Accessories, Precious Jewelry, Innerwear, Socks, Briefs, Shapewear Bottoms, and any Lingerie Set that includes a Brief, Swimwear, Mittens, or Wrist-Bands cannot be exchanged or returned.
2. Certain products like sherwanis can only be exchanged, not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged post-delivery.
3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (e.g., shoes must be packed in the original shoe box).
4. Under Exchange Policy,

1. If you choose to exchange the item purchased by you on Ekhi Fashions within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.
2. If you choose to exchange an item purchased by you on Ekhi Fashions for any other item of the same or different value from Ekhi Fashions. In such case, if exchanged item is of a higher value, differences in amount will be charged to you. If the exchanged item is of a lower value, differences in amount will be refunded to you after the successful Pick up of the original item from you.
3. the Net amount paid by you (excluding instant cashback/discount) to purchase an original item will be considered to calculate the difference in the amount of the original and exchanged item, which will be payable by you or refundable by Ekhi Fashions as the case may be, for an exchange.
4. Applicable refund for exchange will be triggered successfully post Pick of the original item from you.
5. Exchanges are only allowed for pin codes that are serviceable for an exchange.
6. Item cannot be exchanged for multiple products, and you can select a single item for exchange. At the same time, customers can exchange multiple items at a time by initiating separate exchange requests for each item.
7. Non- returnable products/categories cannot be exchanged.
8. Platform Handling Fee (defined under 'Terms of Use') does not apply to exchanged orders.
9. Ekhi Fashions shall reserve the right to restrict the exchange of the items purchased on Ekhi Fashions if a customer in any way breaches or misuse this Policy, as determined in Ekhi Fashions sole discretion. If you have purchased an item with a gift/offer associated with it and wish to return the main item, you must also return the free product.
10. Ekhi Fashions will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ekhi Fashions would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User
11. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
12. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.

2. To return a product to Ekhi Fashions, please follow these steps:

You can return products purchased from Ekhi Fashions within the specified return/exchange period(check the product details page for the same), except for our non-returnable and high-value products, which can only be returned for a few days.

1. Create a 'Return Request' under the "My Orders" section of App/Website/M-site. Follow the screens after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us based on the return mode.
2. We offer pickup facilities in selected locations basis our courier serviceability.
3. If the reverse pickup option is unavailable at your location, you can self-ship the product to us.

Pickup: If you select to schedule a pickup, please place the product in a packet, and the product must be unused and unwashed, and all the tags must be intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at pick up, and a further quality check will be conducted at our Returns Desk.Self-ship:If your area pin code is not eligible for "Pickup" mode, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed, and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of Returns desk closest to you. We have listed the addresses of the Returns desk in another section on this page. We will send you a confirmation email when we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/Msite.

3. How do I place an exchange request on Ekhi Fashions?

If you would like to exchange products purchased from Ekhi Fashions, please follow the below-mentioned steps:

1. You can create an exchange for products purchased from Ekhi Fashions within the specified return/exchange period (check the product details page for the same) under the “My Orders” section of App/Website/M-site. If your address is serviceable for exchange, you can proceed and generate an exchange id. Please note down your exchange id for future reference.
2. Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, and all tags intact.
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available at the same address selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

4. How long would it take me to receive the refund of the returned product?

After Ekhi Fashions have initiated the refund as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT - 2 to 5 business days post refund initiation
2. Ekhi Fashions Credit - Instant
3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note Ekhi Fashions initiates the refund upon successful return pick up or after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time the courier partner takes to deliver the return to an Ekhi Fashions warehouse. In case of any refund discrepancies, Ekhi Fashions may, at its sole discretion, request you share a screenshot of your bank statement with us.

5. How do I return multiple products from a single order?

If you are returning multiple products from a single order, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If the mode of return is Pickup, our courier person will Pickup the products from the pickup address.

6. Does Ekhi Fashions pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you can select the pickup option when you create a Return Request on App/Website/M-site.

1. We will pick up the return within 4 - 7 days from the requested placement date.
2. Please keep the return shipment ready.

7. How can I Self-Ship the product to Ekhi Fashions?

If your area pin code is unavailable for pickup, you must self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of the Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of the courier bill/receipt is shared via the Contact Us option on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing: It should capture the weight of the return package. Residential/office address, destination address, shipment date, amount, and other details should be mentioned. The information on the receipt should NOT be edited/over-written. The courier charge (amount mentioned on the receipt) should not overshoot Rs. 150 This is subject to your returns being inspected and successfully processed upon receipt.

8. Where should I self-ship the Returns?

You can send the return to the following returns processing facilities listed below. Address: Ekhi Fashions Private Limited, 3rd Floor, Plot No: CA 9, Building No: 166, APC Circle, Above Axis Bank & Reliance Smart Point, Jigani, Karnataka 560105 Kindly do not send it to any other address, as the return package will not be treated as accepted.

9. Why has my return request been declined?

This scenario may have happened if the item you returned is used, damaged, or the original tags are missing. If the return request is declined, the user shall not be eligible for a refund, and Ekhi Fashions assumes no liability. For more details, please call our customer care.

10. Why did the pick up of my product fail?

We make two attempts to pick up the item; if the item is not picked up on the third attempt, the Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period. For more details, please call our customer care.

11. Why is my returned product re-shipped?

This may have happened because your returned item is used, damaged, original, or missing MRP tags. Suppose you fail to accept the receipt of the re-shipped item. In that case, you shall continue to be ineligible for a refund, and Ekhi Fashions assumes no liability concerning the return or refund for the said re-shipped item. For more details, please call our customer care.

Sign Up and Login

1. How do I create an account on Ekhi Fashions?

By providing a valid mobile number which can be validated with OTP, Email Address & name, you can create an account in Ekhi Fashions

2. Do I need to provide email to create an account on Ekhi Fashions?

Providing an email & mobile number is mandatory to create an account on Ekhi Fashions. However, you will log in with OTP in all scenarios.

3. I have given my mobile number in my last order? Can I use that number to log in to Ekhi Fashions?

Mobile numbers given, along with shipping addresses, cannot be used to log in to Ekhi Fashions.

4. How can i change my mobile number that I use to login on Ekhi Fashions?

You can connect with our helpdesk for such cases.

5. I do not have my old mobile number? How can I log into my account and change mobile number?

You can connect with our helpdesk for such cases.

6. Does Ekhi Fashions read my SMSes?

Ekhi Fashions can only read OTP SMSes that Ekhi Fashions send, which is in accordance with guidelines provided by Google Android and Apple IOS in line with user privacy policies.

7. Why is my account locked?

Ekhi Fashions locks your account for a specified period or permanently in case too many failed login attempts to your account. It is locked for the security of your account. You should be able to gain access back to your account by resetting your password or calling customer care for further help.

Payments

1. How can I pay for my order at Ekhi Fashions?

We support the following payment options at Ekhi Fashions: Cash On Delivery (available in selected pin codes) Credit Card Debit Card Net banking Gift Card Wallet

2. How does the COD (Cash on Delivery) payment option work?

Ekhi Fashions's Cash on Delivery option allows you to pay order value at delivery for all orders between Rs. 299 and Rs. 19999. If required, your existing limits will be revised once delivery or order is rejected against your account from the new limit implementation logic. To pay for any order using the Cash on Delivery (COD) mode, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer's registered email id. To avoid doubt, 'Order Rejection Percentage' shall mean any undelivered orders returned from the address provided by the customer even after three successful delivery attempts. In the event of a COD limit breach, your order will be canceled, and you will have to place a new order using Pre-payment options. COD is up to the discretion of Ekhi Fashions; From time to time, COD acceptance limits will be changed without prior notice.

3. Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

• Your order value may be less than Rs. 299 or over Rs. 19,999.
• Our courier partners may not support your delivery address's Cash on Delivery option.
• You may have placed another order using the COD option, which is pending delivery. If the amount of this order, when added to your current order, exceeds Rs. 19,999, the COD option will be turned off temporarily.

4. What is COD limit?

Ekhi Fashions reserves the right to determine the COD limit for every customer and order. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

5. What is the eligibility criteria to avail EMI option?

EMI is available for all products on Ekhi Fashions except, Jewellery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. Only eligible banks will be displayed under the issuing bank list on the EMI payment page for a given order value.

6. Why is sum total of EMI’s more than the order value?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There are no processing or convenience fees charged on any EMI transactions.

7. What happens if bank rejects EMI conversion?

The customer needs to pay the full amount of the transaction if the bank rejects an EMI; since the EMI facility is at the issuing bank's sole discretion, please get in touch with your card issuing bank.

8. Why is the transaction amount not converted into EMI in 7 working days?

Conversion of transactions into EMI is at the sole discretion of the card issuing bank and can also be rejected by the bank without any prior notice. If the paid amount is not converted to EMI within seven days, we recommend contacting your card issuing bank.

9. What should I do if my payment fails?

Please retry making the payment after ensuring the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option to place your order if available on the payment page. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days after we receive a confirmation from the bank.

10. I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services levied on every value addition (through production and services) and added to a product's sale price. GST has to be borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st, 2017, GST will apply to your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

E-mail verification policy

What is Ekhi Fashions's E-mail verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts abuse our customer-friendly policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Ekhi Fashions verifies the email addresses to ensure important communication about orders and shipments reaches our customers. Email addresses that have an invalid domain, no mail server, or no mailbox fail the verification processes set by Ekhi Fashions, and Ekhi Fashions reserves the right to turn off any cash-on-delivery option for orders placed from such accounts that fail the email verification process.